盈酒店集团
盈酒店集团’s centralized solution delivers 4 times more bandwidth, connecting guests with hotel services and improving the connected guest experience.
- 国家:瑞典
- 工业:热情好客
- Solution: Connected 解决方案 and Devices, 自治网络
The 盈酒店集团 owns and operates 13 hotels in Sweden. The group co-operates with established hotel chains to offer its guests access to well known-brands. With the new centralized solution guests connect with hotel services simply and effectively while enjoying a quality guest experience with free Wi-Fi.
盈酒店集团 Customer Video
Challenges
- Needed an application which allows guests to access hotel services directly from their smartphones or mobile devices
- Be the first hotel in the world to deploy the 移动客用软电话 application service for their guests
- Quality WiFi is critical in Sweden w在这里 hotel guests complain in under 5 minutes when they experience connectivity issues.
- The 盈酒店集团 had aging infrastructure that impacted bandwidth capability.
- The group capitalized on the implementation of a Softphone solution at the Lund hotel to start discussions with Alcatel-Lucent Enterprise about a one-provider, unified solution to upgrade and simplify data and communications infrastructure at all their hotels and headquarters.
Results
技术的好处
- All communications run through a “media gateway” powered by a centralized PBX at the group’s headquarters, simplifying management and maintenance, and facilitating communications across the portfolio
- Each hotel can seamlessly connect their handsets (mobile, IP, Rex and analog) to the communications network
- The new switches deliver 4 times more bandwidth for high-quality wireless connectivity at all 14 sites
- The 移动客用软电话 was technically easy to integrate
经济利益
- The 盈酒店集团 saved money since t在这里 is no cost for cabling and installing phones in all the rooms
- The communications network solution capitalizes on existing infrastructure, 比如电缆和手机, 避免不必要的成本
- Replacing aging equipment, some over 30 years old, has sharply reduced maintenance requirements
用户体验优势
- Guests connect with hotel services simply and effectively while enjoying a quality guest experience with free Wi-Fi
- Thanks to the single-provider solution, 问题得到迅速处理, ensuring continuity of service for guests and hotel employees
- It was easy for employees to adapt to it
- The housekeeping team is much more reactive as they are also equipped with the app
产品 & 解决方案
产品
- 移动客用软电话
- OmniPCX Enterprise Communication Server
- 4645语音信息服务
- 8038高级桌面电话
- 8068高级桌面电话
- 8018高级桌面电话
- OmniVista 2500 网络管理 System
- OmniSwitch 6450 Stackable Gigabit Ethernet LAN Switch
- OmniAccess 4650
- OmniAccess AP205
- OmniAccess AP225
- OmniAccess AP275
- OmniAccess AP277